Account Manager

Torrance, California, United States

Description

Review and understand client orders and project deliverables, determine production milestones and preemptively flag any concerns and/or questions prior to kick-off.


Identify opportunities for clients to maximize the impact of their content by understanding end-use and target audience and advising on the best approach for localization


Collaborate with various members of the production and sales teams to assess the scope of work and produce cost estimates


Align with multiple production departments and technical teams to ensure deliverables meet or exceed quality and turnaround expectations.


Analyze delays and production hurdles and immediately escalate delays or roadblocks, whilst providing alternate solutions for approval.


Ensure billing and invoice queries are handled in a timely manner


Monitor project statuses.


Proactively identify potential client issues with ongoing projects

Requirements

  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts and close agreements to maximize profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics
  • Prepare reports on account status
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed
  • Benefits

    Free training for CAT tools, QA tools and MT editing.

    1-StopAsia, is a global leader in Asian Language Translation services. Founded in 1998, we have encouraged and supported our employees on their personal and professional growth by creating a comfortable atmosphere where they can freely express their ideas. We are looking for someone who can share in our vision for a better workplace, embody our core values, and play a key role in our company’s growth.

    We are not looking to hire just another employee, but a candidate that exemplifies our core values, which are:

    a) To always be positive,

    b) To be a team player,

    c) To strive for continuous personal and professional growth, and

    d) To always be client oriented.

    If you feel that you possess these characteristics, please contact us. We’d love to hear from you.

    Apply for this job